Privacy Policy

Overview

ASTERIS Labs ("we", "us", "our") is operated by My Cosmic Message Pty Ltd (ABN 30 652 358 159), trading as ASTERIS Labs. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and protect personal information through our website (asterislabs.com), products, and services.

Information we collect

We may collect the following personal information:

Contact information: Name, email address, phone number, and business website URL when you submit forms, book calls, or use our diagnostic tools.

Business information: Company name, role, industry, and business details provided during consultations, diagnostics, or service engagements.

Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information. This data is collected through Google Analytics and is aggregated and anonymised where possible.

Communication data: Records of correspondence between you and ASTERIS Labs, including emails, form submissions, and call notes.

How we collect information

We collect personal information directly from you when you use our website forms (FORGE Terminal diagnostic, contact forms), book a call through Cal.com, engage with our services, subscribe to communications through ActiveCampaign, or communicate with us by email, phone, or social media.

We may also collect information automatically through cookies and similar technologies when you visit our website.

How we use your information

We use personal information to provide and deliver our services (diagnostics, governance installations, web design, SEO, hosting), communicate with you about your enquiries and engagements, send relevant service updates and follow-up communications, improve our website and service offerings, comply with legal obligations, and protect our legitimate business interests.

We will not use your personal information for purposes other than those described in this policy without your consent.

Third-party services

We use the following third-party services that may process your personal information:

Cal.com — appointment booking. ActiveCampaign — email marketing and CRM. Web3Forms — form submission processing. Google Analytics — website usage analytics. Cloudflare — website hosting and security. GitHub — code hosting and deployment.

Each of these services has their own privacy policies. We select services that maintain appropriate data protection standards.

Disclosure of information

We do not sell, rent, or trade your personal information. We may disclose personal information to third-party service providers who assist us in operating our business (as listed above), professional advisors (accountants, lawyers) where necessary, and regulatory authorities if required by law.

Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses SSL encryption. Data is stored on servers operated by our hosting and service providers, which may include servers located outside Australia.

Where data is transferred overseas, we ensure appropriate protections are in place consistent with the Australian Privacy Principles.

Cookies

Our website uses cookies for website analytics (Google Analytics), essential website functionality, and third-party integrations (Cal.com, ActiveCampaign).

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Your rights

Under the Australian Privacy Principles, you have the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal obligations), opt out of marketing communications at any time, and lodge a complaint about our handling of your personal information.

Marketing communications

If you have provided consent to receive marketing communications, you may opt out at any time by clicking the unsubscribe link in any email, contacting us directly, or updating your preferences in ActiveCampaign.

Children

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our website and services after changes constitutes acceptance of the updated policy.

Contact

For privacy-related enquiries, access requests, or complaints:

Email: hello@asterislabs.com
Entity: My Cosmic Message Pty Ltd (ABN 30 652 358 159)
Location: Sydney, New South Wales, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).